Shipping policy

Shipping Policy

Thank you for shopping with The Ascendence. We are committed to delivering your order as quickly and efficiently as possible.

Processing Times

All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Options

Standard Shipping
Estimated delivery time: 10 - 14 business days.

Express Shipping
Estimated delivery time: 7 - 10 business days.

Please note that shipping times are estimates only and may vary depending on your location, customs processing, courier delays, weather conditions, or high-demand periods.

Tracking Information

Once your order has been shipped, you will receive a confirmation email with tracking details so you can monitor your delivery status.

International Shipping

We currently ship to selected international destinations. Shipping availability and delivery times may vary depending on the destination country.

Incorrect Shipping Information

Please ensure your shipping details are entered correctly at checkout. The Ascendence is not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

While we work closely with our shipping partners to ensure timely delivery, we are not responsible for delays caused by carriers, customs, or unforeseen circumstances once an order has been dispatched.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can assist you accordingly.

Contact

For any shipping-related questions, please contact our support team at:
info@theascendence.com